Great article from Jeff Welch of Mercury csc , regarding having companies figure out what business they’re REALLY in. The outside view of an advertising agency can help in that process. Remember, if U can’t measure, U can’t manage. Thanks, Jeff!
Marketing, dogged by the old adage, “I know half of my advertising works, I just don’t know which half,” has long been viewed as Uncertainty’s handmaiden. It’s one of the main reasons that marketers have rushed headlong into all things digital. “Now we measure everything,” the thinking goes — as we should.
Yet much to the industry’s dismay, Uncertainty lingers. That’s explained by another wise old adage: “The best form of advertising is word of mouth.” Word of mouth doesn’t occur unless you do a lot of things right. Really right. Experientially right. Advertising can’t gloss over anything. s